Microsoft Dynamics Software
- Microsoft Dynamics Software Cost
- Microsoft Dynamics Nav Software
- Microsoft Dynamics Software Free Download
Review of Microsoft Dynamics 365 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Go beyond traditional CRM and ERP applications with Microsoft Dynamics 365—the connected business cloud that brings data, people, operations, and customers together.
- About Microsoft Dynamics. The Microsoft Dynamics portfolio first started with Microsoft’s acquisition of Great Plains Software in 2001. During the acquisition, Microsoft also gained Solomon, which was previously acquired by Great Plains Software. In 2002, Microsoft acquired the Danish software company Navision and at the same time picked up.
- Find Microsoft Dynamics ERP Partners Find Microsoft Dynamics ERP Add-On ISV Providers. Microsoft Dynamics GP. Microsoft Dynamics GP (formerly Great Plains) is ERP/accounting software that grows with your business, is integrated with your other systems, gives you the detailed reporting you need, and is easy to set up, customize and use.
Developer(s) | Microsoft |
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Operating system | Microsoft Windows |
Type | enterprise resource planning |
Website | www.microsoft.com/en-us/dynamics/erp-gp-overview.aspx |
Microsoft Dynamics GP is a mid-market business accounting software or ERP software package marketed in North and South America, UK and Ireland, the Middle East, Singapore, Australia and New Zealand. It is used in many additional countries with partner supported localizations. It uses either Microsoft SQL Server 2005, 2008, 2012, 2014 or 2016 to store data. It is one of four accounting packages acquired by Microsoft that now share the Microsoft Dynamics Business Solutions brand. Dynamics GP is written in a language called Dexterity.
The Dynamics GP product was originally developed by Great Plains Software, an independent company located in Fargo, North Dakota, which was run by Doug Burgum. Dynamics Release 1.0 was released in February 1993.[1] It was one of the first accounting packages in the USA that was designed and written to be multi-user and to run under Windows as 32-bit software.[2] In late 2000, Microsoft announced the purchase of Great Plains Software.[3] This acquisition was completed in April 2001.
- 3Modules
Versions[edit]
- Dynamics GP 2018 R2 was released by Microsoft on October 1, 2018.
- Dynamics GP 2018 was released by Microsoft on December 1, 2017.[4]
- Dynamics GP 2016 R2 was released by Microsoft on December 1, 2016.[5]
- Dynamics GP 2016 was released by Microsoft on May 1, 2016.[6]
- Dynamics GP 2015 R2 was released by Microsoft on May 29, 2015.[7]
- Dynamics GP 2015 (Version 14) was released by Microsoft on Dec. 1, 2014.[8]
- Dynamics GP 2013 (Version 12) was released by Microsoft on Dec. 19, 2012.[9]
- Dynamics GP 2010 R2 was released in April 2011.[10]
- Dynamics GP 2010 was released in April 2010;[11]
- Microsoft Dynamics GP 10.0 was released in June 2007.
The software evolved to a web-enabled application.[12] The full client will continue to provide a 'rich' content, since it is the only way to cover all the modules and third-party products properly in the application. The web-enabled client only covered the basic modules (Financial & Distribution in Phase 1, HR & Payroll added in Phase 2, Project Accounting in Phase 3, Customer support (Sales ?) in Phase 4 and finally Manufacturing in Phase 5). The various modules were added over the course of the development between the initial release date and the release date of Dynamics GP 2015 in December 2014.
Prior versions were named Microsoft Great Plains and Microsoft Dynamics. Previous versions were compatible with Microsoft SQL Server, Pervasive PSQL, Btrieve, and earlier versions also used C-tree, although after the buyout all new versions switched entirely to Microsoft SQL Server databases.
Previous versions of Microsoft Dynamics GP were available in two editions:
- Standard: Up to 10 simultaneous users, and 500 payroll employees for each defined company.
- Professional: Unlimited users, additional user-level security options, consolidation tools, automatic purchase order generation, and more reporting/analysis options. In addition, Professional Edition includes additional manufacturing and field service modules.
Dynamics GP Release dates and Version Numbers (incomplete) [1][13]
Product | Initial Release | RTM | MYTU* | SP1 | SP2 | SP3 | SP4 | SP5 | YETU* | YEU2* |
---|---|---|---|---|---|---|---|---|---|---|
Microsoft Dynamics GP 2018 R2 | Oct 2018 | 18.00.0628 | ||||||||
Microsoft Dynamics GP 2018 | Dec 2017 | 18.00.0400 | ||||||||
Microsoft Dynamics GP 2016 R2 | Dec 2016 | 16.00.0552 | ||||||||
Microsoft Dynamics GP 2016 | May 2016 | 16.00.0406 | ||||||||
Microsoft Dynamics GP 2015 R2 | May 2015 | 14.00.0725 | 14.00.0778 | 14.00.0804 | 14.00.0817 | 14.00.0898 | ||||
Microsoft Dynamics GP 2015 RTM | Dec 2014 | 14.00.0524 | 14.00.0619 | 14.00.0661 | ||||||
Microsoft Dynamics GP 2013 R2 | May 2014 | 12.00.1745 | 12.00.1920 | 12.00.1801 | 12.00.2038 | |||||
Microsoft Dynamics GP 2013 | Dec 2012 | 12.00.1295 | 12.00.1412 | 12.00.1482 | 12.00.1538 | |||||
Microsoft Dynamics GP 2010 R2 | April 2011 | 11.00.1752 | 11.00.2044 | 11.00.2248 | ||||||
Microsoft Dynamics GP 2010 | April 2010 | 11.0.1247 | 11.0.1307 | 11.00.1524 | ||||||
Microsoft Dynamics GP 10.0 | May 2007 | 10.00.0774 | 10.00.0903 | 10.00.1061 | 10.00.1193 | 10.00.1368 | 10.00.1579 | |||
Microsoft Dynamics GP 9.0 | Nov 2005 | 9.00.0114 | 9.00.0259 | 9.00.0281 | 9.00.0310 | 9.00.0352 | ||||
Microsoft Dynamics GP 8.0 | Jun 2004 | |||||||||
Microsoft Dynamics GP 7.5 | Apr 2003 | |||||||||
Dynamics Release 7.0 | Jun 2002 | |||||||||
Dynamics Release 6.0 | Jul 2000 | |||||||||
Dynamics Release 5.51 | Oct 1999 | |||||||||
Dynamics Release 5.5 | Aug 1999 | |||||||||
Dynamics Release 5.1 | Jan 1999 | |||||||||
Dynamics Release 5.0 | Sep 1998 | |||||||||
Dynamics (SQL) Release 4.0 | Oct 1997 | |||||||||
Dynamics (LAN) Release 4.0 | Aug 1997 | |||||||||
Dynamics C/S+ ISAM Release 3.20 | May 1997 | |||||||||
Dynamics C/S+ for SQL Release 3.17 | Mar 1997 | |||||||||
Dynamics C/S+ for SQL Release 3.15 | Nov 1996 | |||||||||
Dynamics Release 3.0 | May 1996 | |||||||||
Dynamics Release 2.20 | Dec 1995 | |||||||||
Dynamics Release 2.11 | Sep 1995 | |||||||||
Dynamics Release 2.04 | Feb 1995 | |||||||||
Dynamics Release 1.0 | Feb 1993 |
- MYTU = Mid Year Tax Update
- YETU = Year End Tax Update
- YEU2 = 2nd Year End Tax Update
Macros[edit]
Great Plains was one of the first accounting packages with capability to record and play back macros. Macros are saved in .MAC files in the Dexterity programming language. The .MAC files are editable text files. Macro files are very different from the VBA files found in the Microsoft Office products. Dynamics GP macros cannot make decisions, but merely play back keystrokes recorded by a user. Microsoft Dynamics can also have VBA functionality attached to forms and reports to carry out decisions.
Modules[edit]
Microsoft Dynamics GP is organized in Series, each of which contains several modules. The typical Series are Financial, Sales, Purchasing, Inventory, Project, Payroll, Manufacturing, Company and System. The last two contain all the necessary modules to configure various company-wide and system-wide options. Each Series involves a full cycle of transactions for that particular Series, for example, the Sales Series implements the Quote to Cash process. In addition to the typical 'out-of-the-box' modules, Microsoft's community of Independent Software Vendors (ISV) has developed a number of add-ons and verticals, all generally referred to as Third Party applications, which complement or enhance the existing functionality of the application. Some of these are also written in Dexterity, and so look and function in the same way as Dynamics GP standard modules.
Analytics[edit]
Management Reporter for Microsoft Dynamics ERP: a corporate performance management solution for the Microsoft Dynamics ERP systems allows easy creation and consolidation of financial statements using a 'building block' approach with Rows, Columns, Trees and Report Definitions and the familiar user interface used by Microsoft Office applications.
Microsoft Forecaster: extracts real-time data from General Ledger to create and manage accurate budgets and plans which can be shared across the management team via a Web-based interface. Easy to learn: has the look and feel of a spreadsheet.
Microsoft SQL Server Reporting Services(SSRS): offers customizable reports for Financial, Sales, Purchasing and Manufacturing. Reports are run from Internet Explorer and can be rich with charts and graphs for sharing across the organization or with designated suppliers or contractors. SSRS is often used to produce dashboard type charts for executive management.
SmartList Builder: easy to use, yet powerful query tool to output data (no matter where records reside) based on virtually any specified criteria into a user-friendly format for screen view, for print or for saving in Excel or Word (auto-formatted). Combine and link data from up to 32 separate tables, including third-party dictionaries. Many common. msdn.com. Retrieved 29 December 2016.
External links[edit]
Developer(s) | Microsoft |
---|---|
Stable release | |
Operating system | Windows Server 2012 and later |
Available in | Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Norwegian (Bokmål), Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian |
Type | Customer relationship management |
License | Trialware |
Website | dynamics.microsoft.com |
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. The product focuses mainly on sales, marketing, and service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as a CRM platform and has been encouraging partners to use its once proprietary, now Open Source (.NET based) framework to customize it. It is part of the Microsoft Dynamics family of business applications.
Microsoft office online free. One of them will be not executed and an error message will be printed on the screen. On the contrary, if you install Office from a Volume ISO file, this is optional so just skip it if you want. Convert your retail license to volume onefor /f%x in ('dir /b.rootLicenses16ProPlus2019VL.xrm-ms') do cscript ospp.vbs /inslic:'.rootLicenses16%x' If your Office is got from Microsoft, this step is required.
Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using a browser or by a thick client plug-in to Microsoft Outlook. Besides Internet Explorer, Chrome and Firefox browsers are fully supported since Microsoft Dynamics CRM 2011 Update Rollup 12.[2]
The current version is Dynamics 365. The name and licensing changed with the update from Dynamics 2016. Microsoft Dynamics CRM currently has over 40,000 customers.[3][4]
- 2Microsoft Dynamics CRM 4.0.0
- 9Related software
History[edit]
Microsoft Dynamics CRM first began in 2001 with the acquisition of iCommunicate, a web based CRM company with only 10 employees. With this collaboration, the development of a modern, web based CRM application began to form. In 2003 Microsoft CRM 1.0 was released offering basic contact management and email campaign functionality aimed at the small and medium business (SMB) market.
- Microsoft CRM 1.2
- Microsoft CRM 1.2 was released on December 8, 2003.[5] Microsoft CRM 1.2 was not widely adopted by industry.[6]
- Microsoft Dynamics CRM 3.0
- The second version was rebranded as Microsoft Dynamics 3.0 (version 2.0 was skipped entirely) to signify its inclusion within the Dynamics product family and was released on December 5, 2005.[7] Notable updates over version 1.2 are the ease of creating customizations to CRM, the switch from using Crystal Reports to Microsoft SQL Reporting Services, and the ability to run on Windows Vista and Outlook 2007.
- Significant additions released later by Microsoft also allowed Dynamics CRM 3.0 to be accessed by various mobile devices and integration with Siebel Systems.
- This was the first version that saw reasonable take up by customers.
- Microsoft Dynamics CRM 4.0
- Dynamics CRM 4.0 (a.k.a. Titan) introduced in December 2007 (RTM build number 4.0.7333.3 Microsoft CRM build numbers from version 4.0 to version 8.;). It features multi-tenancy, improved reporting security, data importing, direct mail merging and support for newer technologies such as Windows 2008 [8] and SQL 2008 (Update Rollup 4).[9]
- Dynamics CRM 4.0 also implements CRM Online, a hosted solution[buzzword] that is offered directly by Microsoft. The multi-tenancy option also allows ISVs to offer hosted solutions[buzzword] to end customers as well.
- Dynamics CRM 4.0 is the first version of the product which has seen significant take up in the market and passed the 1 million user mark in July 2009.[10]
- Microsoft Dynamics CRM 2011
- Dynamics CRM 2011 was released to open Beta in February 2010
- It then went into Release Candidate stage in December 2010
- The product was then released in February 2011 (build number 5.0.9688.583)
- Microsoft Dynamics CRM 2013
- Dynamics CRM 2013 was released to a closed beta group on 28th of July 2013.
- Dynamics CRM 2013 Online went live for new signups in October 2013.
- Dynamics CRM 2013 was released in November 2013 (build number 6.0.0000.0809).
- Microsoft Dynamics CRM 2015
- Dynamics CRM 2015 was announced in September 2014 (RTM build number 7.0.0.3543).[11]
- Microsoft Dynamics CRM 2016
- Microsoft Dynamics CRM 2016 was officially released on November 30, 2015.[11]
- Versions for CRM 2016 was 8.0, 8.1 and 8.2. With version 8.2 the name, Microsoft Dynamics CRM 2016,was changed to Dynamics 365
- Microsoft Dynamics 365
- The latest update called the 'October Update' was released in October 2018 and was called Dynamics 365, with version number 9.1.0.0035
Microsoft Dynamics CRM 4.0.0[edit]
Versions[edit]
- Workgroup Edition
This edition is only allowed 5 CALs maximum,it is not possible to add more CALs. If more CALs are needed, an upgrade to Professional or Enterprise should be done. Also all the server roles are installed on 1 machine and cannot be separated. You can only create 1 organization in this version and the use of external connectors is not allowed. This version is ideal for small organizations that can use it with the SQL Server Workgroup Edition and on a Windows Small Business Server.
- Professional Edition
The Professional Edition has the same functionality as the Workgroup Edition except there is no limit on the CALs. If the installation profile calls for supporting either multiple organizations or servers, the Enterprise Edition is required.
- Enterprise Edition
Has the same functionality as the Professional Edition but without limits. This version is to be used when multiple divisions should be accessing CRM from one platform.
- Service Provider Edition
This edition is actually an Enterprise Edition that is configured to accept Internal user requests from AD and external user requests through IFD (Internet Facing Deployment). This version is mostly implemented by Microsoft Partners that offer Hosted CRM functionality, when letting external users connect to this CRM version through the Internet.
Licensing[edit]
Microsoft Dynamics CRM offers two types of licenses: Server license and Client Access License (CAL). Each deployment should have at least one server license and one CAL. CAL is also known as a user license.
There are two types of Client CAL:
- Named User CAL: This is tied with the user name i.e. the user can access MSCRM from any computer.
- Device CAL: This is tied with the Device (i.e., CRM can be accessed from only one device). This model is useful in environments such as Call Centers.
Read Only Licenses
New in Microsoft Dynamics CRM 4.0 are readonly licenses. Users that do not have to have write permissions can be assigned Read Only licenses. These licenses are cheaper because they do not allow any write operations on the records. If later a user should be able to perform a write operation, a step-up license can be bought to upgrade the Read-Only license to a Full Client Access License.
Full Use Licenses
Full Use Licenses are licenses where the client (user / device) has read, write and update permissions.
External Connector Licenses
Whenever an application (windows or web) reads or writes data from/in Microsoft Dynamics CRM, an external connector license is required. External Connector licenses are only valid when bought for a Professional or Enterprise edition. It is not allowed to use them with a Workgroup Edition.
These also come in three forms:
- External Connector: Is a combination of the Limited External Connector (that provides Read Only functionality) and the Full Use Additive External Connector (that provides Write Only functionality)
- Limited External Connector: Provides Read Only functionality for the external application. This license can be upgraded to an 'External Connector License' when the Full Use Additive External Connector is bought.
- Full Use Additive External Connector: Provides the Write functionality to a 'Limited External Connector' license.
Dynamics CRM version 4.0 adds a number of new features, including support for duplicate data detection and other enhancements. Perhaps most importantly, CRM 4.0 provides true multi-tenancy, which will allow the creation of multiple organizations on a single server. CRM 4.0 was released with the following improvements:
- More powerful and easier to configure Reporting and BI (now based on SSRS instead of Crystal)
- More powerful data import tools, de-duplication capability now included
- Enhanced entity relationships – many to many, self-referential
- Improved programmability – enhanced Web Services, unified event model, plug-ins to replace callouts
- Light enquiry user license now available – potentially reducing the costs associated with rolling out across larger organizations
- Multi Tenancy – One server can host more than one business organization
- Multi Currency
- Multi Lingual
- Microsoft Office Communicator / Windows Live Messenger presence integration support
- cloud computing with Microsoft Online Services
Updates[edit]
Microsoft publishes updates for Microsoft Dynamics CRM (called Rollups) every two months. At the time of writing, CRM 4.0 Rollup 21 is available. For CRM 2011, rollup 18 is available. For CRM 2013, rollup 3 is available which was introduced after an SP1 releases.
Accelerators for Microsoft Dynamics CRM[edit]
In order to maximize the integration with other products and to enable basic templating, Microsoft released the Accelerators, a set of basic vertical solution[buzzword] templates that can be used to extend Microsoft Dynamics CRM in a few directions. These accelerators could be downloaded (for free) from the CodePlex website and adapted by the organization itself.This was eventually retired February 28, 2013.
Support and End of life[edit]
Mainstream Support for Microsoft Dynamics 4.0 ended on April 9th, 2013. [12]
Extended support for Microsoft Dynamics 4.0 ended on April 10th, 2018. [13], [14]
Microsoft Dynamics CRM 2011[edit]
Microsoft Dynamics CRM 2011 is available as a cloud offering or an on-premises installation by a partner/customer. As in CRM 4 these versions can be highly customized using advanced extensions. New feature set includes – Visualizations, Dashboards, Document Management, Grid Filters, Dialogs, Recurring Appointments, Custom Activities, Goal Management, Fetch based Reports, MAPI based Outlook clients, FLS, etc.
- Native integration with SharePoint 2010
- Ability to create a query behind a look-up
- Placing of a grid with child records on the parent record
- Auto filter sorting capability like in Microsoft Office Excel
- Microsoft Office Ribbon interface replaces menus
- OData endpoints
- LINQ programming API in the SDK
- WCF services
- Global Optionset which can be used for other entities
- Customization can be packaged as solutions[buzzword]
- CRM Online supports plugins in sandboxed mode
- Multiple forms per entity
- Dashboard designer
- Yammer integration
- Lync integration
The Microsoft Dynamics CRM 2011 RTW/RTM is available since January and mid February 2011 respectively. 41 languages are supported.
Microsoft Dynamics CRM 2013[edit]
Microsoft Dynamics CRM 2013 is available as a cloud offering, on-premises or a hybrid of cloud and on-premises installation by a partner/Customer.
- Navigation drops down from the top of the screen. The old navigation pane is gone
- You can hover over the Microsoft Dynamics CRM logo to access different work areas
- Clicking on a work area will bring you to the record types you work with most often
- To get to other info related to the record you're viewing, all you have to do is click the arrow next to the name of the record
- You can edit info inline rather than having to flip to a different screen
- You can add notes to each record
- Lookup lists and inline editing help keep data current
- No longer have to click 'save.' Records are saved automatically
- CRM 2013 applications for Windows Phone, iPhone, Android, & Windows 8
- 5 – 200 GB of storage
- Process-driven user experience
- Contractual privacy protections via European Model Clauses
Microsoft Dynamics CRM 2015[edit]
On Sept. 16, 2014, Microsoft announced that Microsoft Dynamics CRM 2015, as well as updates to its Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing services, will be generally available in the fourth quarter of 2014. Microsoft also released a preview guide with details.
On Nov 30, 2014 Microsoft announced the general availability of Microsoft Dynamics CRM 2015 and the 2015 Update of Microsoft Dynamics Marketing.[15]
On Jan 6, 2015, Microsoft announced the availability of a CRM Cloud service specifically for US Government that is designed for FedRAMP compliance.[16]
Microsoft Dynamics CRM 2016[edit]
Microsoft Dynamics CRM 2016 was officially released on November 30, 2015. In the official press release Microsoft calls this “The most comprehensive upgrade ever for Dynamics CRM” and says it “includes advancements in intelligence, mobility and service, with significant productivity enhancements”.[17] In June 2016 was developed a special application which sends scanned info from business cards into MS Dynamics CRM named Business Card Reader for MS Dynamics and Call Tracker application in 2017.
Microsoft Dynamics 365 Customer Engagement[edit]
Microsoft Dynamics 365 was officially released on November 1,2016.[18] The product is presented as a revolution, combining Microsoft business products (CRM & ERP Dynamics AX).The software that was known as Microsoft Dynamics CRM, is now known as Dynamics 365 Customer Engagement. This software contains the following applications:
- Dynamics 365 for Sales
- Dynamics 365 for Customer Service
- Dynamics 365 for Marketing
- Dynamics 365 for Field Service
- Dynamics 365 for Project Service Automation
The offerings Dynamics 365 for Finance and Operations and Dynamics 365 Business Central cover the ERP needs, such as book-keeping, invoice and order handling and manufacturing.
The strategy is to let the customers choose the module they need.Microsoft proposes a general offer, called Dynamics 365 Plan, a Customer Engagement Plan for CRM applications and a unified operations Plan for ERP applications.
The latest update called the 'October Update' was released in October 2018 and was called Dynamics 365, with version number 9.1.0.0035For more information: Dynamics 365
Microsoft SharePoint integration[edit]
Since the 2011 version, it is possible to store and manage documents in the context of Dynamics CRM records on a server that is running Microsoft SharePoint. This feature allows to use the advanced SharePoint framework for the content management infrastructure inside Dynamics CRM. With the SharePoint integration, it is also possible to share documents for external users with granted permission but no access to Dynamics CRM account.[19]
Related software[edit]
MSSolve[edit]
MS Solve is one of the core Incident Management Systems within Microsoft used by their agents to solve the technical issues that arise out of their products. MS CRM is being leveraged to create the DB tables and columns along with security roles management which is replaced by Clarify of amdocs.
Microsoft Dynamics Software Cost
MIMOS[edit]
Microsoft uses a tool called MIMOS – Microsoft Incident Management Operations System – to manage Operational requests originating from Microsoft Partners and Customers. MIMOS was co-developed by arvato and Microsoft in support of a multi-year Business Process Outsourcing initiative called FADA. MIMOS is internally developed using Dynamics CRM and Metastorm BPM (also a .NET-based product). MIMOS is used in Microsoft Regional Operations Centers worldwide, and replaced Siebel from Oracle as part of Microsoft's 2011 'Siebel-free' initiative. MIMOS is an example of using CRM as an XRM platform. MIMOS is being replaced by COSMIC an CRM Online based tool.
Community[edit]
The CRM community consists of professionals, typically employees of Dynamics Partners, End-users and MS MVPs (Microsoft Most Valuable Professional).
The Dynamics CRM User Group (CRMUG) is the largest, user-led community for companies using the software.
eXtremeCRM is the premier event focused exclusively on Microsoft Dynamics 365 and dedicated to advancing best practices and strategies for Microsoft Dynamics CRM organizations.
Events[edit]
CRMUG SummitOmron cx one manual.
Microsoft Dynamics Nav Software
- The CRMUG Summit is held each fall and is an independent, for-profit conference.
eXtremeCRM event
- There are two separate eXtremeCRM events held each year, one in Europe, and one in the United States.[20]
- 365 Saturdays
- The free community event that takes place in many cities around the world [21]
References[edit]
Microsoft Dynamics Software Free Download
- ^'What's new for administrators and customizers in Microsoft Dynamics 365'. technet.microsoft.com.
- ^'Browser compatibility introduced with Microsoft Dynamics CRM 2011 Update Rollup 12 and later versions'. microsoft.com. Retrieved 2014-01-10.
- ^'microsoft.com'. microsoft.com. Retrieved 2011-12-22.
- ^'Best CRM Software - 2018 Reviews of the Most Popular Systems'. www.capterra.com.
- ^'Enhanced Microsoft Business Solutions CRM 1.2 Is Available in North America'Microsoft website
- ^'Beginners Guide to MB2-717 Exam - MB2-717 Exam Dumps Questions Answers'. Retrieved 7 Aug 2018.
- ^'Microsoft Announces General Availability of Microsoft Dynamics CRM 3.0'. Microsoft.com. Retrieved 2011-12-22.
- ^'Support for Microsoft Dynamics CRM 4.0 on Windows Server 2008-based computers'Microsoft Website
- ^'Support for running Microsoft Dynamics CRM 4.0 together with Microsoft SQL Server 2008'Microsoft Website
- ^'Microsoft Dynamics CRM Passes 1 Million User Mark and Expands xRM Initiative'Microsoft Website
- ^ ab'New Microsoft Dynamics CRM breaks down silos between marketing and sales'. Microsoft. Waggener Edstrom Worldwide. 16 September 2014. Retrieved 22 September 2014.
- ^'Mainstream Support for Microsoft Dynamics CRM 4.0 Expires, Moves to Extended Support *Microsoft Dynamics CRM Community'. community.dynamics.com.
- ^'Support Ending for Microsoft Dynamics CRM 4.0'.
- ^'Support Ending for Microsoft Dynamics CRM 4.0 *Microsoft Dynamics 365 Community'. community.dynamics.com.
- ^'Ringing in the holidays with CRM 2015'Microsoft website
- ^'Microsoft Dynamics CRM Online Government Now Generally Available to All U.S. Government Customers'Microsoft website
- ^[1]CRM Software Blog
- ^'New Microsoft Dynamics 365 service marries CRM to ERP'.
- ^'Introduction to SharePoint integration'Microsoft website
- ^'DynamicsPal - Support system for Dynamics CRM'. DynamicsPal.
- ^'Home · Community Portal'. www.365portal.org. Retrieved 2019-09-12.